Help CenterSubscriptions & Connections

No email address is required—create an account with a username and password. Choose a username you can remember and set a unique password, then save your login details in a trusted password manager. Subscriptions, orders and support tickets are all linked to the same account, so sign in to your existing account when you return instead of creating another one to look for an order. If you can’t log in, check your input method, capitalization, spaces and the account details filled in by your password manager, then use the option provided in the dashboard. Never post your password, screenshots showing your signed-in account or a full subscription link in a public forum.

Sign in to the user dashboard to access your subscription. First check the plan and order status for your account, then open the subscription section in the account overview and copy the subscription link or start the client import as shown. In your client, choose the subscription import option; don’t paste the link into the server address field for an individual route. Once imported, check that the route list appears, choose an exit region and connect. If the client doesn’t open automatically, copy the link and import it manually. A subscription link grants access to your account, so store it on a trusted device. When sharing a troubleshooting screenshot, hide the full link and any tokens it contains.

Open subscription management in your client, select the VPNMid subscription and use its update or refresh option. Then check the update result and route list. If the update fails, first make sure your local network can reach the user dashboard, then check your plan status and make sure the link hasn’t been truncated or had spaces added. Copy and re-import the link only if the dashboard provides a new subscription address or the existing subscription can’t be fixed. Before removing the old entry, note any rules and settings you’re using. If you think the link has been exposed, check whether the dashboard offers a reset option and update the address on your devices.

There’s no device limit, so changing devices alone doesn’t mean you need to buy another plan; data usage is charged to your account according to your plan. Windows, macOS, iOS, Android and Linux are supported. Install a client and import your subscription separately on each device. You can get the client from the user dashboard on Windows, macOS, Android and Linux; an active plan is required for iOS downloads. Marketing pages don’t provide installers or direct subscription links—use the dashboard for downloads and subscription details. When moving to a new device, verify the connection there first, then remove subscription and account details from the old device so it no longer has an access point.

First pause any other proxy tools and make sure your local network can open the user dashboard. Then check your plan status and confirm you copied the complete subscription link. If the client says the format isn’t supported, return to the dashboard to check the import method; don’t keep pasting the same address into different types of configuration fields. If the download fails, try fetching the subscription again once your basic network connection is working, then check the client’s specific error message. Keep your original configuration while troubleshooting rather than clearing all settings before you know the cause. For a support ticket, include the error text, operating system and client name. Hide the subscription address and any tokens in screenshots.

Being able to open a website in your browser doesn’t mean every app is using the same route. Check the client’s current proxy mode and make sure the target app or domain isn’t set to connect directly by a routing rule. Then check whether the app has its own proxy settings or needs the client’s system-wide routing feature. The names of these settings vary by platform and client, so follow the client’s instructions. After making changes, quit and reopen the app so it doesn’t keep using an old connection. If other apps work and only one fails, check the service’s supported regions, your account eligibility and the platform’s status. A successful route connection doesn’t guarantee access to the target service itself.

Note the exit region selected in the client, then use the IP lookup page on this site to check your browser’s current exit information and see whether it matches the selected route. Next, open the website or app you want to use and check that sign-in, page loading and continued use work as expected. A browser check only shows the browser’s route at that moment; it doesn’t prove that other apps are routed through the client too. If the exit information hasn’t changed, check the client’s connection switch, system proxy and routing rules. Assess DNS using both the client settings and the actual lookup results; the client’s connected status alone isn’t enough. Keep the network environment and selected route unchanged while testing.

First identify whether the issue is with signing in to the dashboard, getting the subscription, connecting to a route or accessing a target app. Then describe it through the ticket option in the user dashboard. Include your operating system, client name, network type, selected route, when the issue occurred and the exact error message. Also say what happened after you changed routes or switched local networks. This helps distinguish account status, subscription format, local settings and target service issues. Screenshots should show the error and relevant context, but hide passwords, subscription tokens and sensitive payment details. Add new findings to the same ticket to keep the context together. While waiting for a response, keep the settings that reproduce the issue; there’s no need to reinstall the client repeatedly.

VPNMid covers 120+ countries and 220+ routes. The options available to you are listed in your account subscription and dashboard. When choosing an exit region, first check which regions the target service supports, then test how it performs on your current local network rather than relying only on country names or geographic distance. For everyday use, keep routes you’ve verified as working and compare other routes in the same region if a problem comes up. If the target service has account-region requirements, check its own rules first. Coverage describes the available network exit regions; it doesn’t mean every third-party service is available in every region or that routes perform the same on every network.

First check whether the slowdown also affects ordinary websites or your local network, and pause downloads, syncs and video tasks using bandwidth. If your basic connection is fine, leave the client settings unchanged and compare other routes in the same region first. Then test different exit regions based on what you need to do. Change only one factor at a time and watch how the target app loads and maintains its connection so you can tell what made a difference. Don’t judge route quality by the latency shown in the client alone; actual transfer performance, app response and sustained use matter too. If several exits are affected, note when it happened, your local network and what you tried, then send a support ticket. Repeatedly changing every setting can make the issue harder to reproduce.

Not necessarily. Exit region is just one factor that can affect access. The platform may also consider your account region, subscription benefits, device settings and its own risk controls. First check the regions and account eligibility supported by the platform, then confirm the client’s exit region. If needed, quit and reopen the app so the new connection uses the selected route. If the page opens but some features don’t work, note the message from the platform instead of assuming the cause is network speed. Streaming catalogs and AI tool features are determined by their respective platforms; VPNMid’s route coverage doesn’t guarantee third-party features. When comparing routes, use the same account and repeat the same actions so account differences aren’t mistaken for route differences.

“Military-grade encryption” is VPNMid’s description of the protection applied to data in transit. Route stability, by contrast, depends on the local connection, cross-border links and how the target service performs. They measure different things. Even when connected, use secure connections to target websites, protect your account password and pay attention to any certificate or configuration warnings from the client. Encryption doesn’t change a service’s account rules or eliminate the risk of malware on your device. When troubleshooting slow connections, check the network and route; for account security issues, check your credentials and devices. Treating these as separate issues is more reliable than assuming one security label guarantees every aspect of the experience.

Monthly plans are ¥9.9/month for 60GB, ¥18/month for 250GB and ¥28/month for 500GB, with unlimited devices. Choose based on your account’s typical total data usage, not just the number of devices you install the client on; streaming, file transfers and ongoing syncs all affect usage. Check usage records in the client and dashboard to estimate your needs before changing plans. Data resets monthly on your activation date. If you upgrade mid-cycle, the price difference is prorated for the remaining days. Before paying, verify the price, data allowance and order details on the plan page and in the dashboard. A data allowance is not a guaranteed connection speed, and a monthly plan is not a permanent data bundle.

Data bundles cost ¥158 for 300GB, ¥358 for 1000GB and ¥658 for 3000GB. They don’t expire and can be used until the data runs out. Monthly plans reset their data allowance each month on the activation date, while bundles let you use the remaining balance at your own pace; the two billing models aren’t interchangeable. Before choosing, consider how often you use the service and how much data you need, then confirm the exact option in the dashboard. If you already have another plan and have questions about using plans together, switching between them or which data is deducted first, follow the order page. If it’s unclear, ask through a support ticket. Don’t assume data from different plans can be combined, or apply the bundle’s no-expiration rule to a monthly plan.

Data resets monthly on your activation date. If you upgrade mid-cycle, the price difference is prorated for the remaining days. Sign in to the original account and check the plan details in the dashboard rather than calculating the reset date from the start of a calendar month. Before upgrading, review the changes shown on the order confirmation page. Don’t assume the final amount due is simply the difference between the listed prices of the two plans. If the dashboard doesn’t show what you expected after payment, keep the order record and explain the issue in a support ticket instead of placing another order. Use the dashboard’s remaining-data balance to plan your usage. Client-side usage statistics and account billing records may use different methods, so check which source you’re comparing.

Alipay, WeChat Pay and USDT are supported. Before paying, make sure you’re signed in to the account you want to use with the plan, then check the order and payment page details. After payment, return to the original order to check its status. If it hasn’t updated, first verify that the payment succeeded and corresponds to this order; don’t pay again right away. If you still can’t confirm the status, submit a ticket through the user dashboard with your order details, payment method and any necessary proof of payment. Hide sensitive information that isn’t needed to resolve the issue. Payment processing and client connectivity are separate steps. Confirm the order and plan status before troubleshooting subscription import or route connections.

VPNMid offers a 60-day no-questions-asked refund. To request one, sign in to the account used to place the order and explain your request through the support ticket option in the user dashboard. Include the order details needed for verification and read the Terms of Service for the full refund rules. You can describe any connection issues separately, but don’t share your password, subscription link or account token to request a refund. Check for replies and provide any additional information in the same ticket. Include only the part of a payment receipt needed for verification. Refund timing depends on the response to your request and the payment provider’s records; this page doesn’t promise a specific processing time. If your account has multiple orders, specify which one you want refunded so it isn’t confused with a plan change.